How Customized Messaging Works

Working with One Call Now, we have a unique method to deliver highly customized messages.

Normally  the only way to personalize a message is by inserting data from your file exactly how it is displayed in your file. Example: If your file has a field for an job site but the file only has a numeric value for that site the message could would not be able to provide the actual job site information as part of the message.  

However, our developers know how to get around these common limitations. Instead we "map" the data from your files to personalize the messages precisely for your recipient. 

Where your file has a site ID, we will deliver the full name of that site, the number they should call and will display the local caller ID.

Where your file has an appointment type code or other status value, we will include the full instructions for that code.

Where your file has a language code, we will deliver the messages in that language. 

This all happens automatically from one file. There is no need for you to sort the files by locations, status/appointment types and languages. Additionally the messages can be set to automatically deliver by text to all cell phones and by phone to all landlines without your staff needing to identify them in the data file. 

On a daily basis, besides dropping the file, there is absolutely no work necessary to deliver the automated and personalized appointment reminder messages.