Testimonials

“I can offer some insights. In the run-up to our calls, the rate of daily card activations averaged roughly 5,000 and our highest days were when we surpassed the 9,000 threshold (on two occasions). On July 1st, the day of our calls, we recorded a total of 19,188 card activations. Subsequently, the daily activations have been back in the low-to-mid 4-figure range. A very nice bump that seems to be directly attributable to the calls made!” 

IL Dept of Employment Security Improves EBT Activation

IL Dept of Employment Security Improves EBT Activation

Chief Financial Officer

Colorado WIC has enjoyed working with One Call Now. They have been prompt in answering our questions and helping us figure out the data we need. – Customer since 2015

Colorado State WIC – Enjoys One Call Now WIC Messaging Service

Colorado State WIC – Enjoys One Call Now WIC Messaging Service

WIC Application Specialist

“The appointment reminders have helped us stay noticeably consistently busy throughout our monthly timeframe, which allows us to be able to focus on providing good quality nutrition education – the real focus of WIC.” Customer since 2011

Knox County WIC – One Call Now Improves WIC Customer Service

Knox County WIC – One Call Now Improves WIC Customer Service

WIC Director

“We were very happy with the messaging service.   Our no-show rate dropped to 6% in May!” Before switching to One Call Now we used another autodialer and our “no-show rate was around 11%, so we are extremely pleased!” – Customer since 2014

Samuel U Rodgers WIC, Kansas City MO – WIC No Show Rate Reduction

Samuel U Rodgers WIC, Kansas City MO – WIC No Show Rate Reduction

“One-Call Now has greatly improved our WIC Program. We now have more opportunities to plan and care for our WIC participants. They are fast, reliable, and the staff strives to make our program run as efficiently as possible.”  – Customer since 2016

NE Rural Health, Susanville CA – One Call Now WIC Messaging Service

NE Rural Health, Susanville CA – One Call Now WIC Messaging Service

WIC Director

“One Call Now has been a great investment. It is super easy to use and our participant’s love that they get a text reminder for their appointments! You can also send messages if the clinic will be closed due to weather or you have a special event coming up that you want to remind participants about!  The One Call Now customer service is also fantastic! They are always just an email or a phone call away! I highly recommend this service to all WIC programs!”

CEO Empowers WIC, Troy NY – WIC Text Service

CEO Empowers WIC, Troy NY – WIC Text Service

WIC Director

I have a clinic with 8,000 participants.  Last week – July 10th, 2015, we were having Farmer’s Market for this clinic.  We had done quite a bit of advertising the event – radio announcements, newspaper article, and we put a reminder notice in each participant’s WIC folder. By 9:00, we had printed checks for 250 clients and we had served everyone. I was hesitant to send a text message to 8,000 people, but I decided to go ahead and do it.  So, I went to my One Call system, typed a short message reminding clients about farmer’s market going on “Right Now” and said there was NO LINE, NO WAIT.  The message went out around 9:30 AM.  In about 15 minutes, the waiting room was full and people were in line outside waiting to come in. By 3:00 we had issued checks to 685 people. – Customer Since 2015

West Central Health District, GA – WIC Farmers Market Text

West Central Health District, GA – WIC Farmers Market Text

WIC Director

Just wanted to let you know we used the OneCallNow messaging interface to send texts and emails to all of our participants using the appointment reminder service to let them know WIC is still open despite the government shut down.

40,000+ English and Spanish texts and email were sent through your system less than 30 minutes after I loaded in the files. Thank you very much – we are very pleased!  – Customer since 2012

Oregon State Health Authority – WIC Government Shutdown Messaging

Oregon State Health Authority – WIC Government Shutdown Messaging

WIC Technology Program Specialist

The City of Dallas WIC Program began using text messaging in October 2014.   We have been able to notify participants of upcoming appointments, advise them of missed appointments, as well as send out emergency notifications, i.e., inclement weather warnings or emergency clinic closures.  One Call Now also benefits our agency in marketing our Facebook page with a short tagline to “like us on Facebook”.

The City of Dallas WIC Program fully endorses US Netcom, now DigiConnect/One Call Now and the services they provide. Their staff are knowledgeable of WIC Program policies and procedures associated with text messaging and confidentiality of WIC participant information. – Customer since 2014

The City of Dallas – WIC Appointment Reminders

The City of Dallas – WIC Appointment Reminders

WIC Program Manager

“Michigan WIC has worked with One Call Now since 2009 providing voice and text messaging. One Call Now has provided valuable services to our clients in Michigan. We are pleased to partner with One Call Now in serving our clients better.” – Customer since 2009

Michigan State WIC – WIC Text and Voice Messaging

Michigan State WIC – WIC Text and Voice Messaging

WIC Data Research and Technology Director