Two-Way Chat

Two-Way Chat

Two-Way Chat – Secure and Encrypted

Two-way text is not secure.  The HIPAA Journal recommends using a chat app for conversational text instead. We are integrating with the most popular two-way chat app in the nation to ensure your confidential conversations are secure.

Two-Way Chat features:

  • Chats are delivered in the language of the phone set-up
  • Set your Agency Profile
  • Encrypted end to end and at rest.
  • Set your office hours schedule with automated away replies
  • Set automated replies for the greeting, away, custom
  • Set up custom chat group labels for group chat
  • Chats may be archived and exported
  • Set up quick replies
  • Messaging stats, how many sent, read/responded
  • Secure audio and video calls for up to 4 people at a time
  • Desktop alerts