“Today we learned that using One Call Now to text out a survey to our 4000 WIC clients produced great results!  We have been struggling in clinic to get clients to complete our WIC survey.  We were passing out a small slip with everycard load for weeks, getting us approximately 29 completions.  One Call Now assisted us with sending out a survey link via text and today we have far surpassed our goal with 243 completions.  That’s about a 5% completion rate.  I can’t believe the results! If you’re looking for a way to up your survey completion rates, consider giving this a try!”

“I can offer some insights. In the run-up to our calls, the rate of daily card activations averaged roughly 5,000 and our highest days were when we surpassed the 9,000 threshold (on two occasions). On July 1st, the day of our calls, we recorded a total of 19,188 card activations. Subsequently, the daily activations have been back in the low-to-mid 4-figure range. A very nice bump that seems to be directly attributable to the calls made!” 

I have a clinic with 8,000 participants.  Last week – July 10^th, 2015, we were having Farmer’s Market for this clinic.  We had done quite a bit of advertising the event – radio announcements, newspaper article, and we put a reminder notice in each participant’s WIC folder. By 9:00, we had printed checks for 250 clients and we had served everyone. I was hesitant to send a text message to 8,000 people, but I decided to go ahead and do it.  So, I went to my One Call system, typed a short message reminding clients about farmer’s market going on “Right Now” and said there was NO LINE, NO WAIT.  The message went out around 9:30 AM.  In about 15 minutes, the waiting room was full and people were in line outside waiting to come in. By 3:00 we had issued checks to 685 people. – Customer Since 2015

The City of Dallas WIC Program began using text messaging in October 2014.   We have been able to notify participants of upcoming appointments, advise them of missed appointments, as well as send out emergency notifications, i.e., inclement weather warnings or emergency clinic closures.  One Call Now also benefits our agency in marketing our Facebook page with a short tagline to “like us on Facebook”.

The City of Dallas WIC Program fully endorses US Netcom, now DigiConnect/One Call Now and the services they provide. Their staff are knowledgeable of WIC Program policies and procedures associated with text messaging and confidentiality of WIC participant information. – Customer since 2014