“One-Call Now has greatly improved our WIC Program. We now have more opportunities to plan and care for our WIC participants. They are fast, reliable, and the staff strives to make our program run as efficiently as possible.”  – Customer since 2016

I have a clinic with 8,000 participants.  Last week – July 10^th, 2015, we were having Farmer’s Market for this clinic.  We had done quite a bit of advertising the event – radio announcements, newspaper article, and we put a reminder notice in each participant’s WIC folder. By 9:00, we had printed checks for 250 clients and we had served everyone. I was hesitant to send a text message to 8,000 people, but I decided to go ahead and do it.  So, I went to my One Call system, typed a short message reminding clients about farmer’s market going on “Right Now” and said there was NO LINE, NO WAIT.  The message went out around 9:30 AM.  In about 15 minutes, the waiting room was full and people were in line outside waiting to come in. By 3:00 we had issued checks to 685 people. – Customer Since 2015

The City of Dallas WIC Program began using text messaging in October 2014.   We have been able to notify participants of upcoming appointments, advise them of missed appointments, as well as send out emergency notifications, i.e., inclement weather warnings or emergency clinic closures.  One Call Now also benefits our agency in marketing our Facebook page with a short tagline to “like us on Facebook”.

The City of Dallas WIC Program fully endorses US Netcom, now DigiConnect/One Call Now and the services they provide. Their staff are knowledgeable of WIC Program policies and procedures associated with text messaging and confidentiality of WIC participant information. – Customer since 2014

“We were very happy with the messaging service.   Our no-show rate dropped to 6% in May!” Before switching to One Call Now we used another autodialer and our “no-show rate was around 11%, so we are extremely pleased!” – Customer since 2014