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COVID-19 WIC & Social Service: Combating Anxiety and Depression in Uncertain Times – March 31, 2020

During these difficult and confusing times, it’s important that we all rally together to help one another. This week, we’re releasing daily blog posts with ideas for how your clinic can help the people in your community.

 

The outbreak of COVID-19 is certainly adding stress to the lives of millions of people. As an ABC News article reports, “COVID-19 has evoked fear in our lives in a way that hasn’t been felt since the 9/11 terrorist attack.” It goes on to say that, with an estimated 7 million Americans already suffering from generalized anxiety disorder and another 6 million from panic disorder, those numbers are expected to rise as fear spikes, job loss becomes more widespread, and isolations/quarantines continue.

 

Similarly, feelings of depression are expected to be on the rise as loneliness and isolation become more common. Support systems are going to be harder to find due to social distancing and isolation.

 

Who is At Risk

Everyone in the country is susceptible to fear-induced stress right now. However, certain groups that may be more vulnerable to feelings of anxiety or depression include people who are in the higher risk categories, children/teens, healthcare providers, and those with pre-existing mental health conditions (CDC). When speaking with your clients, be on the lookout for signs of stress such as:

  • Excessive worry over big things (like the virus) as well as small things
  • Changes in eating/sleeping patterns, including too much food/sleep or too little
  • Difficulty concentrating
  • Chronic health problem flare-ups
  • Increased usage of alcohol, tobacco, or drugs

 

How to Mitigate the Effects

The CDC outlines the following recommendations for those experiencing extra stress during these times. If you’re talking with a client who is exhibiting signs of anxiety or depression, you can suggest:

  • Taking breaks from news and social media. The constant flow of bad news can create a cycle of fear and anxiety that’s hard to break out of.
  • Exercising and eating healthy meals. The endorphins from exercise act as mood boosters, while healthy foods provide much-needed nutrients that can help people feel balanced.
  • Doing enjoyable activities to unwind. Encourage your clients to pursue hobbies that can take their minds off current events.
  • Calling or video-chatting with friends and family. We live in a time where communication doesn’t have to take place in person — staying connected to others can help people feel grounded during isolation.
  • Continuing with current mental health treatments. People should keep taking medications they’ve been prescribed.

 

Some other suggestions include: maintaining a daily routine, setting an alarm to get up at the same time every morning, keeping up with personal hygiene (even if you don’t plan to leave the house), and seeking out tele-health options or online therapy.

 

During unprecedented times like this, try to make contact with your clients and check in on them regularly. Even those that seem to be handling the stress well could be quietly suffering, so it’s a good idea to communicate these suggestions to all of your clients.

 

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COVID-19 WIC and Social Service Workers: Keeping the Elderly and At-Risk Safe – March 24, 2020

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March 24, 2020: Keeping the Elderly and At-Risk Safe

During these difficult and confusing times, it’s important that we all rally together to help one another. This week, we’re releasing daily blog posts with ideas for how your clinic can help the people in your community.

While Covid-19 has been rather unpredictable, one thing we know is that it hits certain communities much harder than others. The elderly, disabled, and immunocompromised are at an extremely high risk of contracting the virus and becoming severely ill. An article in "The Washington Post" says the CDC recommends people older than 80 and those with major underlying illnesses should be extra cautious at this time. Underlying conditions that put someone at greater risk include heart disease, diabetes, lung disease, and asthma. Cautions these people should take include social distancing and self-isolation.

Helping the At-Risk

People in the high-risk categories need our help now. The best way you can help them is by keeping your distance. In a healthcare-centered field, you have likely been on the front lines of this virus, which means your exposure to it is probably higher than many. Stat News lists some things you can do from afar to help the high-risk people in your community:

  • Contact long-term care facilities and find out how they’re handling the crisis.
  • Stay connected! People in high-risk categories are having to live in extreme isolation, and are likely feeling very lonely. You can organize phone calls for the elderly or video chats with the immunocompromised.
  • Send groceries so they don’t have to leave their house to get the essentials. Grocery delivery services are available in most large and medium-sized cities. If you are in a more rural area, try to set up a network of healthy people who can deliver items to those who can’t leave their homes.
  • Encourage those in isolation to stay active. You can set up video calls where you work out together or forward along links to videos they can do on their own time. For those who are in the high-risk category, staying as healthy as possible is very important.
  • If you’re able, send a healthy person in to help the high-risk with technology. They can show the elderly how to use FaceTime or Skype to make video calls to their family. They can also help them set up streaming services or locate some of the many online services available to keep people entertained during quarantines (many national parks and museums are offering virtual tours to encourage people to stay at home).
  • Impress upon people in the higher risk categories the importance of staying home. This virus has a very long incubation period, meaning some people are contagious for up to 14 days before they begin to experience symptoms (some are even asymptomatic the entire time they have the virus). With testing unavailable or difficult to get to in most parts of the country, it’s safer to stay indoors and maintain good hygiene habits.

View past blogs HERE

COVID-19 WIC & Social Service Workers: How to Help Domestic Violence Victims – March 23, 2020

COVID-19 Help prevent domestic violence

During these difficult and confusing times, it’s important that we all rally together to help one another. This week, we’re releasing daily blog posts with ideas for how your clinic can help the people in your community.

We’re going to start by talking about getting help for victims of domestic violence. During this time of social isolation and quarantining, some people are unfortunately being forced to shelter in unsafe situations. According to an article by NBC News, the CEO of the National Domestic Violence Hotline says domestic violence survivors are already feeling the impact of the outbreak. With more access to their victims, and an increase in stressors, abusers are reacting in dangerous ways. And with one in four women and one in seven men experiencing domestic abuse, it’s likely that some of your clients fall into this category. So, what can you do to help?

Be on the Lookout

First, it’s important to know the signs of domestic violence. You’re likely conducting appointments via phone or video, and not in person, so it can be hard to see the physical signs, like bruises or swelling. However, you can pay attention to what your clients say. Be on the lookout for these signs of abuse, as outlined by Mayo Clinic:

  • Does the client have difficulty contacting you? Abusers often restrict victims’ access to healthcare.
  • Do they mention having to ask their partner for money? Abusers like to control their victims’ spending.
  • Does the client seem timid or anxious? They might be worried their abuser is monitoring their conversations, and are afraid of saying the wrong thing.
  • Do they have low self-esteem or use hurtful language when talking about themselves? They may have internalized verbal abuse they’ve heard from their abuser.

Find Ways to Help

If you suspect a client you’re working with might be a victim of domestic violence, you’ll have to tread carefully. Many won’t ask for help or won’t feel safe seeking assistance. Here are some ways you can reach out:

  • Post a link to the National Domestic Violence Hotline website on your  agency’s Facebook page. During discussions with clients, you can say something as innocuous as, “Check our Facebook page for helpful information.” This way, if an abuser is listening in, they won’t be tipped off.
  • If you get a chance to speak with a client privately, encourage them to check their computer for spyware and check vehicles for GPS. Though most people will be staying at home during this time, let them know that in an emergency, they can still call 911 or seek out a police station.
  • Let clients know that phone usage is sometimes monitored, so they need to be careful about how they use their devices, including finding safe times to do so.
  • Forward or post to Facebook information for local women’s shelters or crisis centers. Some people may not feel comfortable calling a national hotline, but might be more open to seeking help locally.

COVID-19: Helping the Community March 20, 2020

In response to the COVID-19 crisis, DigiConnect will release a series of blogs discussing topics where staff and volunteers of Safety Net programs can help meet the needs of the community.

We all have an abundance of news on the ever changing Coronavirus situation so these blogs will focus on helping one another, and especially those at risk.

Topics will include:

  • Domestic violence victims
  • The elderly, disabled, and immunocompromised
  • Animal Shelters
  • Homelessness
  • Charity Organizations
  • Depression & Loneliness
  • Volunteering

Stay tuned for articles addressing these subjects.

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One Call Now’s COVID-19 Situational Task Force Update


Coronavirus Disease Readiness

One Call Now, an OnSolve Company, understands the vital importance of our services to your organization in times of critical communication. As concerns about the Coronavirus Disease 2019 (“COVID-19”) continue to escalate around the world, we wanted to inform you of the actions we are taking to ensure the continuity of our services should the impact of COVID-19 increase.

OnSolve will continue to actively monitor the spread of COVID-19 to enable us to respond to this rapidly evolving situation so that our services remain available and our personnel remain safe and healthy.

OnSolve’s Continuity Program.
OnSolve, is following its Business Continuity Program, including its Pandemic Plan, in response to the spread of COVID-19.  We review this Program at least annually and perform exercises throughout the year for different scenarios including workforce outage.

Under our Program, we have activated a COVID-19 Situational Task Force which will actively provide leadership and guidance to ensure the continuity of our services and the health and safety of our personnel.

Ensuring Continuity of OnSolve Operations.
To ensure we can continue to provide the high level of service you have always experienced from OnSolve, we have designed our critical operations to be geographically dispersed and to offer redundancy across personnel and infrastructure. This enables us to have adequate critical personnel available to operate remotely should any of our locations be directly impacted by COVID-19.

Specific Actions Taken by OnSolve.
COVID-19 Task Force. We have activated a COVID-19 Situational Task Force to provide our organization with leadership and guidance on the virus and its impact.  The Task Force meets regularly to monitor and review developments and recommendations from various health agencies, including the U.S. Centers for Disease Control and Prevention, the U.S. Public Health Service and the World Health Organization.

Healthy and Clean Work Environment. We have instituted a Healthy and Clean Work Environment for all offices, including educating our personnel and planning to ensure that our critical employees have the ability to effectively work remotely should the need arise.

Geographically Diverse Environments.  We operate our services out of geographically diverse locations worldwide and have provided guidance to our employee base on our pandemic contingency plan. We also use multiple service providers including data centers, voice carriers and SMS aggregators throughout the world and have confirmed with each their pandemic plans and ability to support the continuity of our services at time of need.